Refund & Returns Policy
Last Updated: 01 December 2025
We aim to ensure customers love our jewelry. If there is any issue, please follow this policy.
1. Eligibility for Return
Returns accepted only if:
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You received a damaged or defective product
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Wrong product delivered
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Not as described (proof required: video/pictures)
Return request must be placed within 2 days of delivery.
2. Non-Returnable Items
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Used jewelry
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Items worn, washed, or damaged after delivery
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Customized / Personalized items
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Sale or Clearance products
3. Return Process
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Send complaint with unboxing video to support@925kart.com
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Items should remain unused with original packaging and tags
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Courier pickup will be arranged (where available)
4. Refunds
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Approved refunds will be processed to the original payment method
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May take 7-10 working days after quality inspection
5. Exchange Policy
You may exchange the product (if stock is available) after approval of your request.
