Frequently Asked Questions (FAQs)
General Questions
What is 925kart.com?
925kart.com is an online jewelry store owned by MYND Products Inc. We specialize in high-quality jewelry, offering both retail and wholesale options for our customers around the globe.
How can I contact customer support?
You can reach our customer support team by emailing us at support[at]925kart.com. Our team is here to assist you with any queries or concerns.
Orders & Payments
How do I place an order?
Placing an order is easy! Browse our collections, select the items you like, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and online payment gateways. All transactions are secure and encrypted for your safety.
Can I modify or cancel my order?
Once an order is placed, it can only be modified or canceled before it is shipped. Please contact us at support[at]925kart.com as soon as possible if you need to make changes.
Shipping & Delivery
What are the shipping charges?
Shipping charges are calculated based on the delivery location and will be displayed during the checkout process. For more details, please visit our Shipping Policy page.
How long will it take to receive my order?
For orders within India, delivery typically takes 3-5 business days. For international orders, it may take 7 to 30 business days depending on the destination. For more information, visit our Shipping Policy page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.
Returns & Exchanges
What is your return policy?
We offer exchanges on returns if they meet our conditions. To initiate a return, contact our support team at support[at]925kart.com within 48 hours of receiving the product. For more details, check our Refund & Return Policy page.
Who pays for the return shipping?
The buyer is responsible for the cost of return shipping. We recommend using a reputed courier service and returning the product in its original packaging.
What if I receive a damaged item?
If you receive a damaged product, please contact us immediately at support[at]925kart.com with photos of the damaged item. After confirmation, you can return the item within **48 hours** for an exchange.
Product Information
Are the products on 925kart.com genuine?
Yes, all our products are crafted with care using genuine materials. We take pride in providing high-quality jewelry that meets industry standards.
How do I care for my jewelry?
To maintain the shine and quality of your jewelry, store it in a cool, dry place away from direct sunlight. Avoid contact with water, perfumes, and harsh chemicals. For more tips, check out our Jewelry Care Guide.
